Top 10 Customer Questions
1.
The majority of our desks arrive within 1-2 weeks after your order. However, many of our most popular desks are available to Ship Today. To view all Ships Today products, click here. Delivery times are shown on each product page.
2.
Yes! There is no additional charge to you for UPS, FedEx or standard tailgate delivery.
For UPS or FedEx deliveries, your merchandise will be brought inside your building or to the door of your home. For items that are too large to ship via UPS or FedEx, free tailgate delivery is included, meaning your furniture will be delivered to your delivery dock. If no dock is available, you will be responsible for taking the furniture off of the delivery truck.
Inside delivery services for these larger items is available for an additional charge. These optional charges will be shown once you add products to your shopping cart. For large orders requiring inside delivery, we strongly suggest you call 800-407-8273 to discuss your needs so we can apply all appropriate discounts.
3.
The delivery method will vary depending upon the size of your order. The specific delivery method,such as UPS or Truck, is shown on each product page under "Delivery Information". If you have any questions, please call 800-407-8273 to speak with our experts..
UPS/FedEx deliveries:
UPS and FedEx deliveries will be brought inside your building or placed at the door of your home.
Truck deliveries:
Your order will be shipped with free tailgate delivery included, meaning the furniture will be delivered to your dock. If there is no delivery dock at your business or home office, you will be responsible for taking the furniture from the tailgate of the delivery truck.
Inside delivery services are available for an additional charge. These optional charges will be shown once you add products to your shopping cart.
If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
4.
If your order is shipping via UPS or FedEx, the driver will deliver inside your business or to the door of your home. If your desk is too large for UPS or FedEx, there will be an additional charge for inside delivery. You can review and select additional delivery services once you add product to your shopping cart.
5.
There are three ways to check your order status:
 Use our online Order Status tool
Email us
Call us at 800-407-8273
6.
Yes, for most of our products you can request free color samples and wood chips from the product page. Your samples will be mailed the same day via USPS. Your samples should arrive within 3-5 business days.
7.
Volume discounts are available, please call 800-407-8273 for details.
8.
We proudly offer a 5 year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction.
Normal wear is excluded. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.
9.
In the unlikely event that your order arrives damaged, we will repair or replace the parts necessary to your full satisfaction. If an item needs to be returned at your request, restocking fees and actual round trip shipping costs may be charged. Please save your boxes and call 800-407-8273. A Customer Service representative will assess your situation. If you have any doubts about color matching, please request free color samples prior to placing your order.
10.
Yes, we work with assembly firms throughout the United States. For unassembled desks, estimated assembly charges are shown on the product page section labeled “Professional Assembly Available".
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