ComputerDeskExperts.com
Web code: 329396
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Frequently Asked Questions

Company Information
Why buy from ComputerDeskExperts.com ?
Do you have a store?
Where are you located?
What is your 800 number/fax number?
What are your phone hours?
Who do I contact for customer service?
Does your company have Spanish speaking representatives?
¿Se habla español?
Does your company have paper catalogs?
Can we get a brochure from the manufacturer?
Are free color samples available?
Order Information
How do I place an order with ComputerDeskExperts.com?
How is my personal information protected/What is your privacy policy?
How do I check the status of my order or track my order?
What are my Confirmation number and Order number?
What types of payment are accepted?
Is sales tax charged?
Do you offer discounts?
Why won't your website accept my credit card?
Do you offer any leasing options?
Shipping/Delivery Information
What is your shipping/delivery policy?
Is delivery really free?
If I am not able to receive a delivery, will ComputerDeskExperts.com leave the merchandise at my door or in a spot that I specify?
How will my furniture be delivered?
Will you bring my desk inside my business or home office?
May I request a morning delivery?
How soon will I have my desk?
Is it possible to receive my product faster than 1-2 weeks?
After the Sale Information
How do I assemble my product?
Do you have instructions for assembling my furniture?
Is professional assembly available?
What is your warranty/guarantee policy?
What is the cancellation policy?
What is the return policy?
What if something is wrong with the furniture (damaged/missing part)?
Who do I contact about billing questions?
Who is TeleSight?
Expert Center
Contact an Expert:
Phone: 800-407-8273
Email
Fax: 800-468-1526

Sales Phone Hours:
Mon.-Fri. 6:30 am-8 pm (CST)
Sat. 8 am-6 pm (CST)
Sun. 8 am-6 pm (CST)

Customer Service Hours:
Mon.-Fri. 6:30 am-8 pm (CST)

About ComputerDeskExperts.com:
Company Overview
Customer Support
Tips & Product Guides
Guarantee
Our People
How To Use This Site
FAQs
Contact Us
Expert Center
Call 800-407-8273 or submit your question below and our experts will respond promptly.



Company Information

Why buy from ComputerDeskExperts.com ?
Unbeatable Service!
Free Delivery!
5-year guarantee!
Huge Selection!
Great Prices!

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Do you have a store?
We do not have a physical store. Selling online allows us to offer a larger selection of computer desks at better prices than most retail outlets.
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Where are you located?
ComputerDeskExperts.com
121 E Mason Street, Suite 410
PO Box 510618
Milwaukee, WI 53203-0112
phone: 800-407-8273
fax: 800-468-1526
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What is your 800 number/fax number?
ComputerDeskExperts.com maintains a toll free number for sales orders and customer service inquiries. Please call 800-407-8273 to contact a representative or fax us at 800-468-1526 .
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What are your phone hours?
Sales Phone Hours:
Mon.-Fri. 6:30 am-8 pm, Sat. 8 am-6 pm, Sun. 8 am-6 pm, Central Time
Customer Service Hours:
Mon.-Fri. 6:30 am-8 pm, Central Time
Call 800-407-8273 or email us for product quotations, billing inquiries or for any other questions.
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Who do I contact for customer service?
We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements, etc. There will be a note in the literature that comes with your new furniture that will direct you on who to call in the event that service replacement is needed. If this information is not available, please call us at 800-407-8273 or email us for product quotations, billing inquiries, product inquiries or for any other issues.
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Does your company have Spanish speaking representatives?
If you need sales or customer service assistance in Spanish, please contact Jamie Koester at 1-800-558-1526.
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¿Se habla español?
Si Ud. necesita ayuda con las ventas o los servicios, por favor habla con Jamie Koester 1-800-558-1526.
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Does your company have paper catalogs?
We do not print a ComputerDeskExperts.com catalog. Our full selection is shown on our website.
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Can we get a brochure from the manufacturer?
Yes, call our representatives at 800-407-8273 and they will send you free manufacturers' brochures today!
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Are free color samples available?
Yes, for most of our products you can request free color samples and wood chips from the product page. Your samples will be mailed the same day via USPS. Your samples should arrive within 3-5 business days.
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Order Information

How do I place an order with ComputerDeskExperts.com?
We want you to feel comfortable placing your order. You can use our secure online ordering system or simply call us during regular business hours. You are also welcome to mail or fax your order to us.

ComputerDeskExperts.com
121 E Mason Street, Suite 410
PO Box 510618
Milwaukee, WI 53203-0112
phone: 800-407-8273
fax: 800-468-1526

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How is my personal information protected/What is your privacy policy?
ComputerDeskExperts.com is dedicated to protecting the privacy of our customers and follows industry standard best practices to do so. ComputerDeskExperts.com does NOT rent or sell email addresses or phone numbers. Click here to view our complete privacy policy.
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How do I check the status of my order or track my order?
There are three ways to check your order status:
Use our online Order Status tool
Email us
Call us at 800-407-8273
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What are my Confirmation number and Order number?
Your Confirmation number is generated when you place your order online. It is included on the Checkout – Receipt page of our website and is included in the Confirmation email we immediately send to you. Your Order Number is included in the Acknowledgment email we send to you after we have processed your order.
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What types of payment are accepted?
Our website accepts orders using Visa, MasterCard, American Express and Discover cards. By phone, we can also accept Money Orders and Wire Transfers. Sorry, we do not accept C.O.D. orders.

To place your order using a Purchase Order, please call us at 800-407-8273. Generally, we will only accept purchase orders from previous business customers, Government agencies, Schools and large well-rated businesses.
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Is sales tax charged?
We only charge sales tax on items shipped to Wisconsin, Nevada and California.
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Do you offer discounts?
Volume discounts are available, please call 800-407-8273 for details.
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Why won't your website accept my credit card?
To protect your credit card information, we validate the information you provide during the checkout process. If you received an error message during checkout, please confirm that the following information exactly matches your credit card:
Credit card number
Expiration date
Name on card
Billing address (must match the billing address of your credit card)

If you are still having problems please try another credit card or call us at 800-407-8273.
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Do you offer any leasing options?
The order must be a minimum of $2,000 including delivery. Different payment plans to meet your needs can be arranged. ComputerDeskExperts.com's rates are among the lowest in the country. Call for rates and details 800-407-8273. We are not able to offer leasing on orders shipping to residences.
Equipment Cost24 Mo.36 Mo.48 Mo.60 Mo.
$2,000 - $5,000.0508.0354.0286.0243
$5,001 - $10,000.0499.0349.0280.0238
$10,001 - $25,000.0490.0346.0273.0233
$25,001 - $50,000.0486.0344.0271.0230

Example: $4,491 Furniture package; 36 Month lease: Monthly payments equal .0354 X $4,491 = $159/Mo.


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Shipping/Delivery Information

What is your shipping/delivery policy?
Currently we deliver to all 50 U.S. States, the District of Columbia and U.S. Territories. We will not charge delivery on any items shipped to the 48 contiguous U.S. States (including Washington D.C.). However, delivery charges will be applied on shipments to Alaska, Hawaii and U.S. Territories. We are not able to deliver to P.O. boxes, international addresses or APO addresses. A U.S. consolidation point and a TCN# is required for overseas destinations. Please call us at 800-407-8273 with any questions.
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Is delivery really free?
Yes! There is no additional charge to you for UPS, FedEx or standard tailgate delivery.

For UPS or FedEx deliveries, your merchandise will be brought inside your building or to the door of your home. For items that are too large to ship via UPS or FedEx, free tailgate delivery is included, meaning your furniture will be delivered to your delivery dock. If no dock is available, you will be responsible for taking the furniture off of the delivery truck.

Inside delivery services for these larger items is available for an additional charge. These optional charges will be shown once you add products to your shopping cart. For large orders requiring inside delivery, we strongly suggest you call 800-407-8273 to discuss your needs so we can apply all appropriate discounts.
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If I am not able to receive a delivery, will ComputerDeskExperts.com leave the merchandise at my door or in a spot that I specify?
Furniture that ships via UPS or FedEx Ground typically will be left at your door if you are not there at the time of delivery. However, Common carrier deliveries require you to be present at the time of delivery. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
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How will my furniture be delivered?
The delivery method will vary depending upon the size of your order. The specific delivery method,such as UPS or Truck, is shown on each product page under "Delivery Information". If you have any questions, please call 800-407-8273 to speak with our experts..

UPS/FedEx deliveries:
UPS and FedEx deliveries will be brought inside your building or placed at the door of your home.

Truck deliveries:
Your order will be shipped with free tailgate delivery included, meaning the furniture will be delivered to your dock. If there is no delivery dock at your business or home office, you will be responsible for taking the furniture from the tailgate of the delivery truck.

Inside delivery services are available for an additional charge. These optional charges will be shown once you add products to your shopping cart.

If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
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Will you bring my desk inside my business or home office?
If your order is shipping via UPS or FedEx, the driver will deliver inside your business or to the door of your home. If your desk is too large for UPS or FedEx, there will be an additional charge for inside delivery. You can review and select additional delivery services once you add product to your shopping cart.
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May I request a morning delivery?
Because delivery times are scheduled at the discretion of the carrier used for your order, we cannot accept requests for specific delivery times.
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How soon will I have my desk?
The majority of our desks arrive within 1-2 weeks after your order. However, many of our most popular desks are available to Ship Today. To view all Ships Today products, click here. Delivery times are shown on each product page.
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Is it possible to receive my product faster than 1-2 weeks?
Yes, we offer a wide selection of office furniture that is available to ship today. Click here to view or call 800-407-8273 to speak to one of our office furniture specialists for pricing and availability.
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After the Sale Information

How do I assemble my product?
Basic tools are required to assemble most products. Generally, you'll need a screw driver and possibly a hammer.
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Do you have instructions for assembling my furniture?
Instructions will come with your furniture. If you have any questions call our Customer Service at 800-407-8273 for assistance.
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Is professional assembly available?
Yes, we work with assembly firms throughout the United States. For unassembled desks, estimated assembly charges are shown on the product page section labeled “Professional Assembly Available".
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What is your warranty/guarantee policy?
We proudly offer a 5 year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction.

Normal wear is excluded. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.
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What is the cancellation policy?
If we are able to cancel your order before it is produced and/or shipped, there is no charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance. Please call 800-407-8273 and a Customer Service representative will assess the situation and, if need be, issue a return authorization.
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What is the return policy?
In the unlikely event that your order arrives damaged, we will repair or replace the parts necessary to your full satisfaction. If an item needs to be returned at your request, restocking fees and actual round trip shipping costs may be charged. Please save your boxes and call 800-407-8273. A Customer Service representative will assess your situation. If you have any doubts about color matching, please request free color samples prior to placing your order.
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What if something is wrong with the furniture (damaged/missing part)?
We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements. There will be a note in the literature that comes with your furniture that will direct you on who to call in the event that parts are needed. If this information is not available or if you have any questions, please call us at 800-407-8273 or email us.

We proudly offer a 5 year guarantee that all products are accurately described and will give you the service you expect. If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction. Orders over $15,000 and products with electronic components are subject to manufacturer's warranty. The guarantee does not include color matching. If there is a question, please request free color samples prior to placing your order.
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Who do I contact about billing questions?
Please call 800-407-8273 or email us and a Customer Service representative will be able to assist you.
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Who is TeleSight?
TeleSight is a Customer Satisfaction research firm contracted by TheOfficeFurnitureExperts.com to conduct survey research in order to help us better understand how we can improve our service to customers like you. The surveys are triggered by a service event, so any contact you receive from TeleSight will be specific to your existing relationship with TheOfficeFurnitureExperts.com. These surveys are designed to be brief since your time is very important. We try to gather as much actionable information as possible to evaluate our overall service to our customers and to make the necessary improvements to get better. Your feedback about our services is extremely important to us. If you would like to know more about the TeleSight, the company we’ve contracted to conduct these surveys, please go to www.telesight.com. Thank you for your participation. We greatly appreciate your business.